Refund Policy
Cloth Pads, Wipes and Accessories
Due to hygiene purposes I can only accept returns on unused faulty pads.
Stained Glass
Due to the fragile nature of these products I can only accept returns on broken items. Please check your pieces as soon as they arrive and get in touch if there are any issues.
You can contact me at auroraartisancrafts@gmail.com
Pet Portraits
No returns or refunds accepted
Jewellery
Due to hygiene purposes I can only accept returns on unused faulty pieces.
Custom Orders
No returns or refunds accepted
If your return is accepted, I will send instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
You can contact me for any return questions at auroraartisancrafts@gmail.com
Refunds
I will notify you once I've received and inspected your return and contact you to let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since I have approved your return, please contact me at